Shopping Terms
We', 'us' or 'our' means Chair Glide of Essex.

We are a UK business retailing specialist inventions. Our offices are based in West Mersea, Essex, England.

Our website address is www.chairglide.co.uk
Please read our terms and conditions ("terms")carefully.
We recommend that you print the terms out for reference in the future.

1. Business Contact Details
Chairglide.co.uk
63 Seaview Avenue
West Mersea
COLCHESTER, Essex
CO5 8BY
Tel: 01206 383 014
or contact e-mail: bill@chairglide.co.uk

2. Use of this site
2.1 By accessing and using any part of this site, the visitor/consumer ("you") agrees with chairglide.co.uk to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site. These terms for the sale of goods govern any contract for sale that chairglide.co.uk enters into with you.
2.2 Your statutory rights are not affected

3. Links
chairglide.co.uk do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.

4. Supply of goods
chairglide.co.uk reserves the right to refuse the supply of goods at its discretion.

5. Ordering
To order goods using a credit card you must be least 18 years of age.

6. Provision
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

7. Offer and acceptance
7.1 A binding contract is formed between you and chairglide.co.uk when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

8. Cancellation of orders
8.1 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website within 7 days of receiving your goods and for a full refund excluding cost of return postage providing you take reasonable care of the goods whilst they are in your possession and return the goods (by Royal Mail special delivery) within 7 days of you having received them.
8.2 To cancel you can email us, or write to us (see clause 1 for details) within seven days of delivery of your items, quoting your order number.
8.3 Under very unusual and rare instances we might refund you for special orders but there will be a handling charge of 10% of the total to cover all our costs.

9. Prices
9.1 chairglide.co.uk prices are in Great Britain Pounds Sterling.
All orders to mainland UK will be sent via Royal Mail, Parcelforce or other shipping companies.
9.2 chairglide.co.uk reserve the right to change any advertised prices at any time.
9.3 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

10. Delivery
10.1 chairglide.co.uk endeavour to deliver within 7 working days from receipt of your order. All deliveries are subject to payment authorisation. If an item is temporarily out of stock and despatch is anticipated to be greater than 7 days, chairglide.co.uk will contact you by e-mail or telephone to arrange a new delivery date. If this is not satisfactory to you, we will offer you a refund.
10.2 Time of delivery will not be of the essence and chairglide.co.uk will not be liable for any damages or expenses incurred by you or any third party arising directly from our failure to meet any estimated delivery dates or times (if given)
10.3 If you have any questions concerning delivery please e-mail us at bill@chairglide.co.uk or you may telephone us on 01206 383 014 quoting your order number.
10.4 Deliveries are FREE to UK addresses. For non UK address please contact us for a quotation.

11. Money-back guarantee
Under our 7 day money back guarantee, if for any reason you are not entirely satisfied with your purchase, chairglide.co.uk will give you a full refund provided that goods are returned to us in the condition sent, by (Royal Mail Special delivery), within 7 days of you having received them. Please note we do not carry costs for returns. All returned items should be returned unused, and with all screws and fittings enclosed.
11.1 All returned items should be unused in original packaging, and include all screws and fittings enclosed, intact and unused.
11.2 You MUST obtain a Return Authorisation Number (RAN) from us BEFORE returning the goods. To obtain a RAN from us please call 01206 383 014. The RAN must be clearly visible on the outside of the return packaging

12. If goods are delivered damaged or faulty
12.1 Please examine the goods on delivery in case they are damaged or faulty. If you inform us within 7 days of delivery that the goods are delivered damaged or faulty we will generally replace them on site. Please retain all packaging materials and receipts.
12.2 If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.

13. On-line payment by all the major credit and debit cards.
chairglide.co.uk accept on-line payment with all the major credit and debit cards, including Visa, Mastercard, Delta, Switch. We also accept all credit and debit cards carrying the Mastercard or Visa logos.

If you wish to pay by credit or debit card please use the following procedure:
a) Select the item by clicking on buy now
b) Choose other items as appropriate
c) Go to Shopping Cart/Checkout
d) Enter your details onto the screen and when prompted select the payment by credit card option.
e) Enter your credit card details into Streamline's secure server.
f) Return to chairglide.co.uk's website by clicking the link
g) You will recieve an e-mail confirmation that your order is being processed.
The order will be despatched (normally within 5-7 working days)

14. Payment by cheque only
If you wish to pay by cheque please use the following procedure:
a) Select the item by clicking on buy now
b) Choose other items as appropriate
c) Go to Shopping Cart/Checkout
d) Enter your details onto the screen and when prompted select the payment by cheque option - this will automatically generate an order number.
e) Return to chairglide.co.uk's website by clicking the link
f) Make your Cheque payable to 'W Craig' and include your order number on the rear of the cheque.
g) Send by first class post to 63 Seaview Avenue, West Mersea, COLCHESTER, Essex, CO5 8BY

15. Your personal details
chairglide.co.uk has a privacy statement for all clients.
All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

16. Use of our site
16.1 To the fullest extent permitted at law, chairglide.co.uk is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.
16.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither chairglide.co.uk, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, chairglide.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of chairglide.co.uk its affiliates, directors, employees or other representatives.

17. Governing law and jurisdiction
17.1 This contract is subject to the law of England. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.
17.2 Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English Law.

18. Overall
These terms and conditions are subject to change at any time without prior notice to you.
For any further details about our disclaimer or privacy policies please e-mail us at bill@chairglide.co.uk


63 Seaview Avenue, West Mersea, COLCHESTER, Essex, CO5 8BY e-mail: bill@chairglide.co.uk

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